Well, they seem to go out of their way to be obnoxious. After last night’s 45 minutes call at my expense to their premium rate number resulted in them telling me the sofas were to be delivered at 12:15 today, despite agreeing previously to deliver after 4pm. It was left that they would call me today to arrange a new delivery date.
To be fair, they did ring me today at 10:05 AM and left a message on my mobile phone confirming that the sofas would be delivered today after 4pm after all. They had managed to re arrange the delivery timing with the warehouse. So, I had to re arrange to leave work early, after only 10 minutes earlier saying I no longer had to leave early as the delivery was not going to take place.
I was home from 4pm today, and waited, and waited. I moved the old furniture outside in anticipation. The delivery was to be between 4pm and 6pm. At 17:39 there was a call on my mobile phone which I was unable to take. The customer service department rang and said they would keep trying to call me back (voicemail message). Well by 8pm they had not called me again at all, so I rang to find out what was going on. I was told that all the customer service department had gone home at 8pm! So I have no idea where my sofas are, when they will be delivered or why they called me at 10:05 today to say they would deliver today, or why they called at 17:39 and said they were going to ring back.
So far, Homebase have managed to do the following
1. Attempt to charge £400 for a “free sofa”
2. Arranged a delivery for 23rd November 2011 after 4pm, but instead arrange it for 11am-1pm that day, giving only 18 hours notice
3. Cancelled the delivery
4. Called on 23rd November to say they would deliver after 4pm that day
5. Failed to turn up for the delivery on 23rd November
6. Called at 17:39 leaving a message they would attempt to call back
7. Went home without calling back and leaving staff on duty with no idea what is going on.
I spy a complaint coming on. Compensation? You bet it. The small claims court will be getting a visit from me unless they resolve this matter with appropriate compensation.
Homebase/ Argos Direct – is a company I would avoid after this. The fact they ring me today to tell me they have re arranged the delivery for today and then do not show AND call to say they will call back but don’t. What is that all about?