Virgin on the Dishonest

Well, earlier this year when I was having problems with my broadband, I was told that my broadband speed was soon to be increased at no extra cost. I was told this would happen by October 2012. This was also confirmed on their website

Well, its now October and I’ve not heard anything from Virgin Media and my broadband speed has not been increased. So tonight, I have checked upon their website and it appears the upgrade has been delayed. Now its going to be done by August 2013, only some 10 months after they claim it was going to be done.

Never mind your adverts telling us how superfast Virgin Broadband is Mr Branson. Never mind your love affair with Usain Bolt. How about actually doing what you promised and upgrading the broadband speed?

It wouldn’t be so bad if you would bother to keep your customers informed as to what was going on.

I find it incredible that a 10 month delay in providing an upgrade when you are only on an annual contract is significant is it not? Clearly not to the Bearded self publicist.

The Virgin Media website states

Do I need to do anything now?

No, there’s nothing to do right now and no need to contact us. We’ll let you know as soon as there’s any news about your upgrade.

Clearly the 10 month delay is not “any news about your upgrade”

Could it be the lack of concern for customers that caused the Rail Regulators to reject sister company Virgin Trains application to renew their franchise?